Last revised October 20th, 2022

Your Privacy Is A Priority to Us

At Web Efiling, LLC (“TaxesToGo”, “We”, “Us”, “Our”), we are committed to safeguarding customer information on our website (https://www.taxestogo.com), mobile applications, and desktop applications (collectively, the “Platform”). This Privacy Policy explains TaxesToGo’s collection, use, retention, and security of information about you. It also describes your choices regarding use, access, and correction of your personal information.

Since your privacy is a priority to us, TaxesToGo will not share nonpublic information about you with third parties outside of the TaxesToGo corporate family without your consent, except as explained in our Privacy Policy.

Scope of This Privacy Policy

As a U.S. based company offering products related to the preparation of U.S. federal and state tax returns, TaxesToGo does not market to nor target subjects of other countries including those in the European Economic Area. In addition, as a provider of tax preparation software, TaxesToGo may be considered an exempt financial institution under certain U.S. state privacy laws. While the General Data Protection Regulation (GDPR) and various data privacy laws do not apply to TaxesToGo, we meet and exceed all rules and regulations relating to data protection and security promulgated by the Internal Revenue Service and its Security Summit (https://www.irs.gov/privacy-disclosure/security-summit for more information) and comply with the Gramm-Leach-Bliley Act.

Our Privacy Policy does not apply where TaxesToGo processes your information in our role as a service provider or data processor on behalf of a customer or entity that acts as the data controller (for example, customers of our professional tax software products or companies that custom-label our Platform). When we act as a service provider or data processor, the privacy policy of the data controller will govern processing of your personal information.

How and Why We Collect Information

We collect information to provide and improve the services and content available on our Platform, administer your use of our Platform.

When entering our Platform, we may record information necessary to provide you with access, for the operation of the Platform, and for us to comply with security and legal requirements in relation to operating our Platform. We also may collect information about your activities during your visit to our Platform to personalize your online experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, mobile applications, products, and services.

When you contact us for support, we collect information necessary to contact you, fulfill your request for information, grant you access to the product or service, and provide you with technical or other assistance. We may record such information for administrative purposes, for defending our rights, and in connection with our relationship with you.

If you purchase our products or services, we collect payment information to complete the transaction. We may collect additional banking information to facilitate refunds.

We collect analytics information to develop, improve, enhance, and secure our Platform. Specifically, we may collect information to help us analyze trends, evaluate functionality of our websites and application on your device, track users’ movements on the Platform, and gather demographic information about our userbase as a whole. We use cookies for settings preferences, e.g., language preference.

What Information We Collect

Information you provide to access and use the Platform

We collect the following categories of personal information that you provide when you interact with our Platform:

Information we collect automatically

Most information we collect about you is provided directly by you. However, when you interact with our Platform, we may collect information automatically through the use of cookies, web beacons, pixels, tags, or similar technologies, including:

The information above typically is not linked to any personally identifiable information you submit on the Platform and cannot be used to identify specific visitors or users.

You may be able to limit access of some of these technologies at the individual browser or device level; however, this limitation may disable or limit some of the features offered. For example, our mobile application may send you push notifications from time to time in order to update you about any events or promotions that we may be running.

If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.

Information you provide for customer testimonials, product research, training, and feedback

Finally, TaxesToGo may collect personal information such as your name and contact information, when you provide customer testimonials or feedback, or participate in our surveys, promotions, marketing events, trade shows, webinars, conferences, training, or product research. We also receive content you post on our social media pages and our community pages.

Children's Information

Our products and services are not intended for or directed to children under the age of 13, nor do we knowingly collect personal information from anyone under the age of 13.

Use of Information

Section 301-7216 of the Internal Revenue Code (Section 7216) specifically governs the use and disclosure of Tax Return Information. Some states may also have additional laws and regulations related to use and disclosure of the same information. We use your Tax Return Information only in accordance with those applicable laws and regulations to prepare and assist in preparing your tax return, to provide services associated with preparing your tax return, and to provide you with other products and services you specifically request or consent to.

We use the information you provide to complete purchases of products and services you request. As permitted by law, we may also use the information you provide to address questions submitted to our customer or technical support systems, to send updates or security alerts, marketing messages, or to provide notification of new products, services, enhancements, and promotions. We may use your information to show you relevant information and offer you related products and services.

Lastly, we also use the information we collect to monitor and investigate fraud, identity theft, and other illegal activity; to respond to subpoenas, court orders, and other legal requests; and to personalize and improve our services.

Unless allowed by applicable law (including Section 7216) and we have your consent, we do not:

Disclosure of Information

The privacy and security of your information is important to us. As indicated below, we may share your information to support the products and services you request, or provide your information to third parties, upon your specific consent, for products and services that may benefit you. For example, we may share your information with:

IRS and State Revenue Authorities: We disclose Tax Return Information only in accordance with your requests, such as when filing a tax return with the IRS or state revenue authority.

For a complete list of our service providers, please contact us at [email protected].

Customer Testimonials

We may post customer testimonials on our website. These testimonials may contain personal information such as a customer’s name. We will obtain your consent to use your name prior to posting your testimonial. If you wish to update or delete your testimonial, contact us at [email protected].

Blogs and Community Forums

Our website offers publicly accessible blogs and/or community forums. Any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected] In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. For example, if you used a third-party application to post such information, you may need to contact that third-party application directly.

How We Protect Your Information

TaxesToGo understands the importance of protecting customer information and we have a team dedicated to keeping your information secure. TaxesToGo meets and exceeds all rules and regulations relating to data protection and security for the tax industry promulgated by the Internal Revenue Service and its Security Summit ( https://www.irs.gov/privacy-disclosure/security-summit for more information).

TaxesToGo’s web-based and mobile applications secure information by utilizing a variety of security-related technologies including, but not limited to, multi-factor authentication, firewalls, intrusion detection systems, encryption, access controls and alerts. TaxesToGo incorporates the use of SSL encryption facilitated by an Extended Validation SSL Certificate issued by a recognized trusted certificate authority to protect your sensitive data as it is entered into the system. We maintain Payment Card Industry (PCI) compliance to ensure your payment information is safe. Additionally, our systems are routinely subject to automated vulnerability testing purposely exceeding the requirements of PCI compliance. This practice allows quicker identification and remediation of risks to the privacy of taxpayer data. Internal audits are performed continuously throughout the year to ensure compliance with regulatory standards and our internal information security policies.

Data Retention

We retain your information for up to three tax years to comply with our legal obligations, or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at [email protected].

Your Rights and User Controls

You have control over your personal data and how it’s collected, used, and shared. You have the right to access any information held by TaxesToGo that you either input directly or information collected as described above.

Request a copy of your information

Upon request, TaxesToGo will provide you with certain personal information you specifically request by contacting customer support at [email protected] or via a request sent to our address provided below. Your information will be provided in a machine-readable format. Any tax returns will be available in a non-fileable format.

Change or correct personal information

You may view, manage, and/or make changes to your personal information by visiting your account online at www.TaxesToGo.com and selecting “Edit Account Information” in the My Account dashboard; by emailing our customer support; or via mail as set forth in the Contact Us section below.

Opt out of technologies

You may choose to opt out of certain technologies used on TaxesToGo’s website. However, the choice to opt out of certain technologies may affect, alter, or eliminate the functionality of certain features of or the products and services offered by TaxesToGo. To review and access opt-out procedures for the primary technologies Decibel®, Heap®, and Google®, click here.

Contact Us

If you have questions or concerns regarding this Privacy Policy, you may contact customer support at [email protected].

You can also write us at:

TaxesToGo Privacy 945 Broad St Augusta, GA 30901

If you have an unresolved privacy or data use concern that you feel has not been addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Your California Privacy Rights

California law provides California residents with additional rights regarding our collection and use of your personal information. To learn more about your California privacy rights, visit the Privacy Notice for California Residents at https://www.TaxesToGo.com/california.

Privacy Policy Changes

We reserve the right to change this Privacy Policy at any time.

Any material changes to our policy will be immediately posted and made available to consumers on our website. Notification of changes may be made by email or by means of a notice on the Website.

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