PRIVACY POLICY

Protecting your privacy is important to TaxesToGo. We want you to understand what information we may gather and how we may share it. This Privacy Policy explains TaxesToGo's collection, use, retention and security of information about you.

How We Collect Information

Visiting our Web Site

We will not collect personal information about you just because you visit this site. In order to improve the usefulness of our web site for our visitors, we automatically collect and maintain statistical information from our site's data logs that concern network traffic flow and volume. This information consists of:

This information does not identify individual visitors and is used to enhance and improve your experience on our site. No attempts are made to identify individual users unless illegal behavior is suspected.

Mobile

When you download and use our Services, we automatically collect information on the type of device you use and operating system version. We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile app.

Purchasing our Products

The purpose of this site is to market and sell our software. As a result, you may have to provide us your personal information and/or email address. We do not share or disseminate this information to other vendors or clients. This information is kept in strictest, secure, confidence. If you choose to purchase our products online, you will be asked for personal information as well as your credit card number. The forms requesting this information are on a secure server. All steps are taken to safeguard your information.

Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by TaxesToGo and our partners affiliates, or analytics or service providers. For an updated list of these providers please contact our marketing team. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies for [our shopping cart, to remember users’ settings (e.g. language preference), for authentication]. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Behavioral Advertising

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here . Please note this does not opt you out of being served ads. you will continue to receive generic ads.

Information Gathering

The information we gather, in addition to your tax return, includes:

Sharing Information

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

Our Former Customers

Even if you are no longer a TaxesToGo customer, our Privacy Policy will continue to apply to you.

Our Security Practices and Information Accuracy

TaxesToGo understands the importance of protecting customer information. TaxesToGo adheres to regulatory, security, and privacy standards applicable to the tax preparation industry. TaxesToGo’s web-based and desktop applications have a proven record of securing Taxpayer information by utilizing a variety of security related technologies including, but not limited to, firewalls, intrusion detection systems, web application firewalls, encryption, access controls, network isolation, auditing systems, data classifications, and data obfuscation. In order to protect the data as our client enters it in the system, TaxesToGo incorporates the use of SSL encryption facilitated by an Extended Validation SSL Certificate issued by a recognized trusted certificate authority. TaxesToGo utilizes security guards, access controls, biometrics, man traps, and other security mechanisms to protect physical access to the datacenter.

TaxesToGo’s information systems maintain PCI compliance which must be renewed annually. Additionally, our systems are routinely subject to automated vulnerability testing purposely exceeding the requirements of PCI compliance. This practice allows quicker identification and remediation of risks to the privacy of taxpayer data. Internal audits are performed continuously throughout the year to ensure compliance with regulatory standards and TaxesToGo’s Information Security Policy Manual. If you have any questions about the security of your personal information, you can contact us at support@TaxesToGo.com

Data Retention

We will retain your information for up to three tax years as long as your account is active, or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@TaxesToGo.com . We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Access to Personal Information:

Upon request TaxesToGo.com will provide you with information about whether we hold any of your personal information. Personal Information is accessible online through October 20 of the year in which the return is filed. You may view, delete and/or make changes to your personal information by visiting your account online at www.TaxesToGo.com and selecting "Edit Account Information" or by emailing our Customer Support at support@TaxesToGo.com "> support@TaxesToGo.com or by contacting us by telephone or postal mail at the contact information listed below. Any return e-filed through TaxesToGo.com will be available only in PDF format (fees may apply). We will respond to your request to access within a reasonable timeframe.

Web Analytics Tracking

This website uses Hotjar web analytics service. Hotjar may record mouse clicks, mouse movements and scrolling activity. Hotjar collects information regarding pages visited, actions which are taken, country, device used, operating system, and browser used. Hotjar does not collect personally identifiable information (PII) that you do not voluntarily enter in this website. Hotjar does not track your browsing habits across web sites which do not use Hotjar services.

How to Contact Us:

If you have questions or concerns regarding this policy, you should first contact customer support at support@TaxesToGo.com .

Changes in this Privacy Policy

The Privacy Policy applies to products and services of TaxesToGo.com, online. We reserve the right to change this Privacy Policy, and any of the policies described above, at any time. Any changes to our policy will be immediately posted and made available to consumers at our website and these changes will not take effect for 15 days after their initial posting. We will also email users with this information. If we make any material changes we will notify you by email (sent to the e-mail Other Types of Information We Gather, address specified in your account) or by means of a notice on this Site prior to the change becoming effective. The examples contained within this Privacy Policy are illustrations; they are not intended to be exclusive.

Approved and Effective 09/23/16

LIMITED WARRANTY FOR REGISTERED USERS

TaxesToGo warrants only to its registered users the accuracy of the calculations on every form validly prepared using the Services. If you, as a registered user, pay an IRS or state penalty and/or interest solely because of a calculation error on a form prepared using the Services and not as a result of, among other things, your failure to enter all required information accurately, your willful or fraudulent omission or inclusion of information on your tax return, your misclassification of information on your tax return, or your failure to file an amended return to avoid or reduce your penalty/interest after TaxesToGo has announced updates or corrections to the Services in time for you to file an amended return, then TaxesToGo will reimburse you in the amount of the IRS or state penalty and/or interest paid by you to the IRS or state. You are responsible for paying any additional tax that is owed. In this regard, you are responsible for keeping TaxesToGo informed promptly of any change in your email address and mailing address and phone number so that notices of such updates or corrections can be provided by TaxesToGo. If you believe such a calculation error occurred and you have complied with the above conditions, please notify TaxesToGo in writing at TaxesToGo , Attn: TaxesToGo , 3003 Allen Dr. , Evans , Ga. 30809 as soon as you learn of the mistake (and in no event later than 30 days after the penalty or interest is assessed). You must include a copy of the IRS/state notice, evidence of payment of the specified penalty and/or interest, a copy of the applicable hardcopy tax return, your user identification and password and, if available, a diskette with the applicable tax return data file on it. In any event, the filing of such a claim shall constitute your authorization for TaxesToGo to obtain and review any data files that may be in TaxesToGo 's possession or control in order to evaluate your claim. You are responsible for paying any additional tax liability you may owe, and providing any other information TaxesToGo reasonably requests.

DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY PROVIDED ABOVE, THE SERVICES ARE PROVIDED "AS-IS" AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TaxesToGo AND ITS AFFILIATES, LICENSORS, DISTRIBUTORS, THIRD PARTY CONTENT OR SERVICE PROVIDERS, ADVERTISERS, WEB-LINK PROVIDERS, SUPPLIERS, OR FINANCIAL INSTITUTIONS (COLLECTIVELY, THE "PARTICIPATING PARTIES") DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICES AND THEIR RELATED MATERIALS, INCLUDING THEIR FITNESS FOR A PARTICULAR PURPOSE, THEIR QUALITY, THEIR TITLE, THEIR MERCHANTABILITY AND THEIR NON-INFRINGEMENT. Some states do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In that event, any implied warranties are limited in duration to 60 days from the date of purchase of the Services. However, some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.

TaxesToGo does not warrant that the Services are secure, free from bugs, interruptions, errors, or other program limitations. You acknowledge that use of the Internet presents certain risks relating to viruses or other harmful components. You (and not TaxesToGo assume the entire cost of all-necessary servicing, repair, or correction of problems with your software or your hardware caused by viruses or other harmful components.

Tax laws and regulations change frequently and their application can vary widely based upon the specific facts and circumstances involved. Users are responsible for consulting with their own professional tax advisors concerning their specific tax circumstances. TaxesToGo disclaims any responsibility for the accuracy or adequacy of any positions taken by users in their tax returns.

All warranties or guarantees given or made by TaxesToGo with respect to the Services (1) are for the benefit of the registered user of the Services only and are not transferable, and (2) shall be null and void if you breach any terms or conditions of this Agreement.

LIMITATION OF LIABILITY AND DAMAGES

You acknowledge that the operation and availability of the communications systems used for accessing and interacting with the Services or to transmit information to the taxing authorities (e.g., the public telephone, computer networks and the Internet) can be unpredictable and may, from time to time, interfere with or prevent access to Services or their operation. TaxesToGo is not in any way responsible for any such interference with or prevention of your use of or access to Services.

YOU AGREE NOT TO HOLD TaxesToGo LIABLE FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF YOUR PARTICIPATION IN THIRD PARTY SERVICES. ADDITIONALLY, EXCEPT FOR THE ABOVE REIMBURSEMENT FOR CALCULATION ERRORS, YOUR EXCLUSIVE REMEDY AND THE ENTIRE LIABILITY OF TaxesToGo AND THE PARTICIPATING PARTIES FOR ANY REASON SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR THE SERVICES OR THE THIRD PARTY SERVICES, AS APPLICABLE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TaxesToGo AND THE PARTICIPATING PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF DATA, LOSS OF PROFITS OR INVESTMENT OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF TaxesToGo OR THE PARTICIPATING PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. Some states do not allow the limitation and/or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.

The limitations of damages or liability set forth in this Agreement are fundamental elements of the basis of the bargain between TaxesToGo and you. You acknowledge and agree that TaxesToGo would not be able to provide this product on an economic basis without such limitations.

CUSTOMER LIABILITY

You agree to indemnify and hold TaxesToGo harmless for any loss, damage (including damages to reputation), or expenses, including reasonable attorney fees caused to TaxesToGo which may arise from your failure to adequately protect your username, password or other credentials used to access TaxesToGo online sites or pages. Provided, however, that so long as such failure does not cause loss arising from access to anyone’s information but your own, TaxesToGo will not pursue any action against you except as a defense or counterclaim in a claim brought by you against TaxesToGo.

DISPUTE RESOLUTION

WE HOPE TO MAKE YOU A HAPPY CUSTOMER, BUT IF THERE'S AN ISSUE THAT NEEDS TO BE RESOLVED, THIS SECTION OUTLINES WHAT'S EXPECTED OF BOTH OF US.

YOU AND TAXESTOGO BOTH AGREE TO RESOLVE DISPUTES ONLY BY ARBITRATION. YOU UNDERSTAND AND AGREE THAT IN SUCH ARBITRATION YOU ARE LIMITED TO THE LIMITATINS, REMEDIES AND DAMAGES OTHERWISE SET OUT IN THIS AGREEMENT. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY. WE ALSO BOTH AGREE THAT:

  1. THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT. ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT OR FROM ANY SERVICES YOU RECEIVE FROM US (OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES) OR CLAIMS AGAINST US ARISING OUT OF THIRD PARTY SERVICES, INCLUDING ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA") OR BETTER BUSINESS BUREAU ("BBB").
  2. UNLESS YOU AND TAXESTOGO AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN COLUMBIA COUNTY, GEORGIA. FOR AWARDS OVER $10,000, THE LOSER CAN ASK FOR A PANEL OF THREE NEW ARBITRATORS TO REVIEW THE AWARD. FOR CLAIMS OF $10,000 OR LESS, THE PARTY BRINGING THE CLAIM CAN CHOOSE EITHER THE AAA'S RULES FOR CONSUMER DISPUTES OR THE BBB'S RULES FOR BINDING ARBITRATION. YOU CAN GET PROCEDURES, RULES AND FEE INFORMATION FROM THE AAA (WWW.ADR.ORG), THE BBB (WWW.BBB.ORG) OR FROM US. FOR CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. THE ARBITRATOR MAY ALLOCATE COSTS AND EXPENSES OF THE ARBITRATION ACTION (BUT NOT ATTORNEY FEES) AMONG THE PARTIES BASED ON THE DECISION OF THE ARBITRATOR AS TO THE FAIRNESS OF SUCH ALLOCATION, TAKING INTO CONSIDERATION THE RELATIVE FAULT OF THE PARTIES, ANY OFFERS FOR SETTLEMENT THAT MAY HAVE BEEN MADE WHICH WOULD, IF ACCEPTED, HAD THE RESULT OF REDUCING COSTS, AND OTHER CONSIDERATIONS THAT THE ARBITRATOR MAY DETERMINE TO BE RELEVANT.
  3. THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA OR BBB PROCEDURES OR RULES WOULD. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. PROVIDED, HOWEVER, THE ARBITRATOR SHALL ALLOW THE PARTY AGAINST WHOM A CLAIM IS MADE TO ASSERT A CLAIM AGAINST THE CLAIMING PARTY EITHER AS AN OFFSET OR DEFENSE AGAINST THE CLAIM MADE OR AS A SEPARATE CLAIM. NO CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. ANY QUESTION REGARDING THE ENFORCEABILITY OR INTERPRETATION OF THIS PARAGRAPH SHALL BE DECIDED BY A COURT AND NOT THE ARBITRATOR.
  4. IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN WRITING AT LEAST 30 DAYS IN ADVANCE OF INITIATING THE ARBITRATION. NOTICE TO TAXESTOGO SHOULD BE SENT TO TAXESTOGO DISPUTE RESOLUTION MANAGER, 3003 ALLEN DR, EVANS, GA 30809. THE NOTICE MUST DESCRIBE THE NATURE OF THE CLAIM AND THE RELIEF BEING SOUGHT. IF WE ARE UNABLE TO RESOLVE OUR DISPUTE WITHIN 30 DAYS, EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ARBITRATION.
  5. WE ALSO OFFER CUSTOMERS THE OPTION OF PARTICIPATING IN A FREE INTERNAL MEDIATION PROGRAM. THIS PROGRAM IS ENTIRELY VOLUNTARY AND DOES NOT AFFECT EITHER PARTY'S RIGHTS IN ANY OTHER ASPECT OF THESE DISPUTE RESOLUTION PROCEDURES. IN OUR VOLUNTARY MEDIATION PROGRAM, WE WILL ASSIGN AN EMPLOYEE WHO'S NOT DIRECTLY INVOLVED IN THE DISPUTE TO HELP BOTH SIDES REACH AN AGREEMENT. THAT PERSON HAS ALL THE RIGHTS AND PROTECTIONS OF A MEDIATOR AND THE PROCESS HAS ALL OF THE PROTECTIONS ASSOCIATED WITH MEDIATION. FOR EXAMPLE, NOTHING SAID IN THE MEDIATION CAN BE USED LATER IN AN ARBITRATION OR LAWSUIT. IF YOU'D LIKE TO KNOW MORE, PLEASE CONTACT US THROUGH CUSTOMER SERVICE. IF YOU'D LIKE TO START THE MEDIATION PROCESS, PLEASE CALL CUSTOMER SERVICE FOR A NOTICE OF DISPUTE FORM TO FILL OUT, AND MAIL, FAX OR EMAIL IT TO US ACCORDING TO THE DIRECTIONS ON THE FORM.
  6. AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN'T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF.
  7. IF FOR SOME REASON THE PROHIBITION ON CLASS ARBITRATIONS SET FORTH IN SUBSECTION (3) CANNOT BE ENFORCED, THEN THE AGREEMENT TO ARBITRATE WILL NOT APPLY.
  8. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND TAXESTOGO AGREE THAT THERE WILL NOT BE A JURY TRIAL. YOU AND TAXESTOGO UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT.
  9. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND TAXESTOGO AGREE THAT VENUE LIES EXCLUSIVELY IN A COURT OF COMPETENT JURISDICTION IN COLUMBIA COUNTY, GEORGIA, AND (except as provided in any Section of this Agreement relating to Arbitration) SUCH COURT SHALL BE A PROPER FORUM IN WHICH TO ADJUDICATE SUCH DISPUTE. THE PARTIES AGREE (except as provided in any Section of this Agreement relating to Arbitration) TO WAIVE ANY DEFENSE THAT THEY MAY HAVE BASED UPON IMPROPER VENUE OR LACK OF PERSONAL JURISDICTION, AND TO SUBJECT THEMSELVES TO THE JURISDICTION AND VENUE OF ANY SUCH AFORESAID COURT. Provided that any removal from state court to federal court shall be removed to, be heard and determined exclusively by the United States District Court for the Southern District of Georgia.

GOVERNING LAW

This Agreement and the rights and duties of the parties hereto shall be governed by, construed and enforced in accordance with the laws of the State of Georgia as applied to agreements entered into and to be performed entirely within Georgia without regard to its choice of law or conflicts of law principles and applicable federal law (except with respect to the provisions for Arbitration herein which shall be governed by Federal Law.). Miscellaneous

TaxesToGo shall have the right to immediately terminate your access to or use of the Services in the event of any activities which are in breach of this Agreement or conduct which, in TaxesToGo 's judgment, interferes with the operation or use of the Services (e.g., excessive usage of the Services which disrupts the use of the Services by other users). Termination of this Agreement automatically terminates your license and authorization to use and/or access Services and any content or other material contained therein. TaxesToGo is entitled to enforce its rights hereunder by an action for damages or for specific performance, injunctive or other equitable relief.

This Agreement sets forth TaxesToGo 's and the Participating Parties' entire liability and your exclusive remedy with respect to the Services, and is a complete statement of the agreement between you and TaxesToGo. Headings are included for convenience only, and shall not be considered in interpreting this Agreement. This Agreement does not limit any rights that TaxesToGo may have under trade secret, trademark, copyright, patent or other laws. The employees of TaxesToGo and its Participating Parties are not authorized to make modifications to this Agreement, or to make any additional representations, commitments, or warranties binding on TaxesToGo , except in a writing signed by an authorized officer of TaxesToGo . If any provision of this Agreement is invalid or unenforceable under applicable law, then it shall be, to that extent, deemed omitted and the remaining provisions will continue in full force and effect.

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